International Operations Manager

15 hours ago


Colchester, Essex, United Kingdom Glen Callum Associates Ltd Full time

Glen Callum Associates Ltd is seeking a skilled International Business Manager to oversee daily activities in Inbound or Outbound operations. As the ideal candidate, you will train, schedule, and lead the team while implementing best practices in Health and Safety compliance.

This role plays a key part in meeting productivity goals, ensuring customer satisfaction, and maintaining warehouse Key Performance Indicators (KPIs). The successful applicant will be responsible for investigating supplier performance issues and working with the Procurement team to implement corrective actions.

The salary for this position is estimated at circa £45,000 per annum, plus benefits including pension, 32 days annual leave, employee assistance program, and life assurance.

Key responsibilities of the International Business Manager include:

  • Maintaining customer satisfaction through same-day shipment of customer orders.
  • Leading the service desk team in organizing and prioritizing customer jobs.
  • Monitoring warehouse KPIs and ensuring all metrics are met or exceeded.

The successful applicant should possess functional knowledge of Warehouse Management Systems (WMS) and Microsoft Operating Systems, as well as experience in change management and digital transformation.



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