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Quality Assurance Development Manager

2 months ago


Wolverhampton, Wolverhampton, United Kingdom OSB Full time
About the Role

The Controls and Quality Assurance Development Manager will play a key role in ensuring the effective design, development, and embedding of risk, control, and assurance across the Operations 1st Line of Defence (1LoD). This position will work closely with the Group Head of Operations First Line Risk to provide challenge, support, and influence to assess, monitor, and improve the control environment.

Key Responsibilities
  • Manage and embed the RCSA independent assurance testing programme, including reporting, management information, and control enhancements.
  • Conduct lessons learnt on Risk Events and Compliance across the Ops 1st line control environment.
  • Provide guidance, advice, and recommendations to Operational Management on the control environment.
  • Stakeholder management and ensure understanding and requirements of the areas in line with control risks.
  • Support building the Bank's 1st line assurance community across Ops, IT, Finance, and Commercial.
  • Prepare decision papers around emerging and realised risks and issues and progress to closure.
What We Offer

We offer a competitive salary of c£46,000 dependent on experience and location, in addition to a comprehensive benefits package, including a discretionary annual bonus opportunity of up to 15%, 28 days annual leave plus bank holidays, contributory pension, life assurance, and access to private medical insurance and medical cash plan.

Requirements
  • Experience of working in quality assurance, including customer outcomes testing and design.
  • Demonstrable experience in managing and conducting RCSA programmes.
  • Ideal experience in a regulated or Financial Services environment with specialist knowledge and understanding of Consumer Duty.
  • Experience of working collaboratively with operational management teams.
  • Excellent attention to detail and ability to produce MI packs, communicating complex information to a wide audience.
  • Knowledge and understanding of risk and internal control principles and frameworks (such as COSO).