Experience Strategist

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Full time
Key Responsibilities
  • Lead teams to fully resolve customer complaints and independently investigate when necessary.
  • Capture and report on CSAT and NPS metrics, ensuring accuracy and reliability.
  • Develop and implement strategies to enhance customer experiences and drive business growth.

In addition to your technical skills, you will need strong stakeholder management and communication skills, as well as the ability to adapt under pressure and work flexibly.



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