Scheme Coordinator

5 days ago

Newbury, West Berkshire, United Kingdom Stonewater Full time
About the Role

We are seeking a Scheme Coordinator / Wellbeing & Community Connector to assist the Delivery Manager with the day-to-day operational management of the independent living scheme. The successful candidate will deliver an on-site housing management service that supports our residents to lead independent lives in a safe environment.

Key Responsibilities
  • Carry out well-being checks and respond to emerging changes in circumstances
  • Identify and manage risk, including safeguarding, and take accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk
  • Engage with older people and their families to identify issues that are important to them and how they would like to progress them
  • Develop relationships with partner agencies that provide well-being opportunities and support customers to produce and access a programme of well-being and social initiatives
  • Routinely carry out health & safety, fire safety, and warden call system checks to ensure compliance and achievement of consistently high service standards
Requirements
  • Experience of working in a housing environment or recent demonstrable experience of frontline customer service
  • Good general IT skills, including Microsoft Office applications, and a willingness and aptitude to learn our in-house systems
  • Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured
  • A motivated and committed self-starter with strong organisational skills and a passion to deliver innovative services
  • Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies, etc.
About Stonewater

Stonewater is a leading housing provider, managing around 39,000 homes and serving 82,000 customers across our portfolio of affordable properties. Our mission is to provide quality homes and services for people whose needs are not met by the open market.

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