Fragrance and Beauty Expert

16 hours ago


London, Greater London, United Kingdom Tom Ford Full time

We are seeking a highly skilled Fragrance and Beauty Expert to join our team in Selfridges.

The ideal candidate will have a strong passion for all things beauty related, especially fragrance and make-up, and excellent communication and interpersonal skills.

The role involves delivering an exceptional customer experience while embodying and expressing the Balmain vision to customers.

Key Responsibilities:

  • Welcome customers to the Balmain beauty experience, providing personalized assistance and a luxury customer service while conveying Balmain beauty values to everyone.
  • Serve as a passionate Brand Ambassador, fostering client loyalty and confidence while maximizing sales opportunities.
  • Be an expert on all product information to guide customers effectively.
  • Collaborate with the Sales Team to ensure seamless transactions and assist both on and off the sales floor while adhering to Balmain lux service standards and hygiene.
  • Support visual merchandising initiatives and contribute to back-of-house duties such as inventory control.
  • Capture customer details for CRM purposes, maintaining relationships and ensuring after-sales follow up.
  • Stay updated on beauty and fragrance trends, product knowledge, and brand information through ongoing training and self-directed learning.
  • Manage growth of your personal Balmain Beauty business within the store, taking ownership and responsibility for your performance.
  • Always present a proper Balmain Beauty image and look, upholding the brand's standards of presentation and professionalism.

Qualifications:

  • A strong passion for all things beauty related, especially fragrance and make-up.
  • An understanding of luxury retail and excellent customer service.
  • Excellent communication and interpersonal skills with a passion to provide inspirational and authentic customer service.
  • An ability to thrive in a fast-paced, customer-focused environment.
  • Detailed-orientated with a proactive attitude towards learning and self-improvement.
  • Flexibility across days/hours, with a focus on achieving a good work-life balance.
  • Proof of Right to live and work in the country.

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