Head of Service Delivery

1 day ago


Peterborough, Peterborough, United Kingdom Westone Housing Ltd Full time

About Our Role

We are seeking an experienced Head of Service Delivery to lead our high-performing Operations team and drive business growth.

The ideal candidate will have a proven track record of people management, excellent communication skills, and the ability to collaborate with our Insurance Sector Key Account Manager.

Responsibilities

  • Lead the Operations team to deliver high-quality results and drive business growth.
  • Develop and implement strategies to improve operational efficiency and effectiveness.
  • Collaborate with the Companies Leadership Team to drive seamless daily operations and optimise workflows.
  • Responsible for sourcing contractors and developing a bank of approved contractors that meet Company requirements.
  • Implement departmental performance criteria and ensure tasks are set and deadlines are met.
  • Drive the performance in the Sector to ensure the Annual Budget is met or exceeded.
  • Ensure project documentation is produced, including Employer's Requirements (ERs), pre-construction information, and tender packages.
  • Maintain regular communication with internal departments regarding potential business impact and mitigation options.

About You

  • Proven positive track record of people management.
  • 5+ Years Experience in the Construction & Insurance Industry.
  • Excellent written and verbal communication skills.
  • Strong organisation and time management skills.
  • Have a proactive and solution-orientated approach to problem solving.
  • Proficiency in Microsoft Office Suite.

Salary and Benefits

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience.

Benefits include

  • Company events.
  • Company pension.
  • Employee discount.
  • On-site parking.
  • Wellness programmes.
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