Housing Officer

1 week ago


Bradford, Bradford, United Kingdom Accent Group Full time
Housing Partner (Housing Officer)

At Accent, we're committed to providing exceptional housing services that meet the needs of our customers. As a Housing Partner, you'll play a vital role in ensuring our customers receive a best-in-class experience.

We're seeking a skilled and compassionate individual to join our Housing Services team in Bradford. If you're passionate about making a difference in people's lives and have a strong customer service background, this could be the perfect opportunity for you.

About the Role:

  • Monday to Friday
  • 6-month Fixed Term Contract

As a Housing Partner, you'll be the first point of contact for our customers, providing support and guidance on tenancy management, rent payments, and other housing-related matters. You'll work closely with our allocations and letting team to onboard new tenants, manage anti-social behaviour, and resolve customer complaints effectively.

What We're Looking For:

  • Previous customer service experience, preferably in a housing context
  • Excellent communication skills, with the ability to empathize and communicate with stakeholders at all levels
  • Resilience and ability to deal positively with change
  • Ability to work under pressure and driven to go the extra mile to achieve positive outcomes for customers
  • Maintain a high degree of accuracy when handling customer data in line with GDPR
  • Flexible approach to work and willingness to travel, with access to a vehicle for business use

What We Offer:

  • Competitive salary of £35,452 per annum, with the potential for progression
  • Essential car user allowance of £1,250 per annum
  • 28 days paid holiday (pro-rata) per year, rising by 1 day per year up to a maximum of one working week
  • Pension scheme options, including a Defined Benefit Scheme and a Defined Contribution Scheme
  • Employee Assistance Programme
  • Hapi Benefits App with multiple discounts
  • Cycle to work scheme

About Accent:

We own around 20,400 houses across the North, East, and South of the country, providing high-quality homes to over 41,000 customers. Our mission is to improve lives by providing people with affordable, high-quality homes. We're committed to putting our customers first and living our values of being Smart, Driven, Caring, and Inclusive.

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we'd love to hear from you.


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