Hospitality Manager

3 weeks ago


Dudley, Dudley, United Kingdom Nichols College Full time

Job Title: Resort Rooms Manager

We are seeking a highly skilled and experienced Hospitality Manager to join our team at Nichols College. As a Resort Rooms Manager, you will be responsible for overseeing the front desk and rental property business, including the housekeeping department.

Key Responsibilities:

  • Provide leadership to front desk staff while delegating administrative duties.
  • Track ongoing tasks and issues across housekeeping and front desk departments.
  • Maintain the office flow of paperwork and organization.
  • Manage staff in front desk and housekeeping departments.
  • Schedule staff for front desk and housekeeping.
  • Work alongside housekeeping supervisors to attain knowledge of all rental units and the laundry facility.
  • Oversee purchases needed for the office and housekeeping departments.
  • Update and complete spring and fall to-do checklists.
  • Update and refresh Guestbooks for the next season.
  • Conduct inspections, cleaning, and touch up of rental rooms as needed to support housekeeping.
  • Receive guest evaluations, organize information, and report findings to upper management.
  • Manage, inventory, and re-stock the retail shop.

Requirements:

  • Knowledge and demonstrated experience in standard business practices, including bookkeeping, procurement, and records management.
  • Knowledge and demonstrated computer literacy in standard software programs.
  • Knowledge and demonstrated experience in human resource management, including the ability to supervise, develop job descriptions, coordinate performance standards and reviews, develop work schedules, and evaluate and counsel employees.
  • Demonstrated oral and written communication skills.
  • Demonstrated ability to work effectively with people.
  • Excellent customer service and interpersonal skills.

Estimated Salary: $60,000 - $80,000 per year

This is a full-time position that requires 5+ years of Customer Service and 2+ years of Management experience. A valid driver's license and ability to operate a motor vehicle are also required.

About Us: We are a reputable resort located on Madeline Island, Town of La Pointe, Wisconsin. We offer a unique work environment with opportunities for growth and development.



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