Store Supervisor
7 days ago
About Us
Frasers Group is a leading retailer in the furniture industry, committed to providing exceptional customer experiences and high-quality products. We are seeking an experienced and dynamic Store Supervisor to lead our new Maidstone showroom based within Frasers department store.
Job Summary
We are looking for a skilled and motivated Store Supervisor to join our team. As a Store Supervisor, you will be responsible for leading a team of sales associates, ensuring exceptional customer service, and driving sales and revenue growth. You will work closely with the wider team to achieve sales targets and provide a positive and memorable experience for every customer.
Key Responsibilities
- Team Leadership: Lead, motivate, and manage a team of sales associates to deliver exceptional customer service and meet sales goals.
- Customer Experience: Ensure every customer has a positive and memorable experience in the showroom, offering expert advice on products and helping them make informed decisions.
- Sales Management: Drive sales by actively engaging with customers, monitoring performance, and implementing strategies to exceed sales targets.
- Visual Merchandising: Maintain the showroom's appearance, ensuring all products are beautifully displayed and the showroom is inviting and reflective of the brand.
- Inventory Management: Oversee stock levels, ensure accurate stock reporting, and manage product replenishment to keep the showroom fully stocked.
- Operational Excellence: Ensure all showroom operations are carried out efficiently, including opening and closing procedures, cash handling, and compliance with health and safety regulations.
- Training and Development: Provide ongoing training and development opportunities for your team, helping them to grow and succeed in their roles.
- Reporting and Analysis: Prepare regular reports on sales performance, customer feedback, and operational issues, and present them to senior management with actionable insights.
- Avaliability: Need to be flexible to work across evenings and weekends.
Requirements
- Proven experience in a leadership position in a similar retail management role, preferably in the furniture or home decor industry.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills, with a passion for customer service.
- A keen eye for detail and a strong sense of aesthetics, particularly in visual merchandising.
- Ability to work under pressure, meet sales targets, and manage multiple tasks simultaneously.
- Strong organizational skills and the ability to manage showroom operations efficiently.
- A passion for interiors, design, and the brand.
Please note this is a full-time position, 40 hours per week, working 5 days over 7. It will include a mixture of daytime, evening, and weekend shifts.
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