Care Navigator

3 weeks ago


ThorpeleSoken, United Kingdom Primary Care Careers Full time

Job Summary

Thorpe Doctors Surgery in Clacton-on-Sea is seeking a part-time Care Navigator to join our team. As a key member of our front-line staff, you will play a vital role in helping patients access the right services and ensuring appointment bookings are well-managed.

Main Responsibilities

  • Greet and direct patients with a polite and confidential manner.
  • Cancel and make appointments efficiently.
  • Handle prescriptions, letters, and other patient documents with care.
  • Deal with patient inquiries and manage problems and complaints effectively.
  • Advise patients on practice procedures and policies.
  • Register new patients and maintain accurate records.
  • Answer phone calls promptly and professionally.

About Us

At Thorpe Surgery, we value our staff and strive to maintain a good work-life balance. We offer the NHS pension scheme and a supportive team environment. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply.

Person Specification

Essential

  • Excellent communication and interpersonal skills.
  • Ability to work in a confidential and discreet manner.
  • Experience working with the general public and handling sensitive situations.
  • Strong IT and administration skills.
  • Previous medical or healthcare receptionist experience is desirable.

Desirable

  • Flexibility to work additional or alternative hours as needed.

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