Care Navigator
3 weeks ago
Job Summary
Thorpe Doctors Surgery in Clacton-on-Sea is seeking a part-time Care Navigator to join our team. As a key member of our front-line staff, you will play a vital role in helping patients access the right services and ensuring appointment bookings are well-managed.
Main Responsibilities
- Greet and direct patients with a polite and confidential manner.
- Cancel and make appointments efficiently.
- Handle prescriptions, letters, and other patient documents with care.
- Deal with patient inquiries and manage problems and complaints effectively.
- Advise patients on practice procedures and policies.
- Register new patients and maintain accurate records.
- Answer phone calls promptly and professionally.
About Us
At Thorpe Surgery, we value our staff and strive to maintain a good work-life balance. We offer the NHS pension scheme and a supportive team environment. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply.
Person Specification
Essential
- Excellent communication and interpersonal skills.
- Ability to work in a confidential and discreet manner.
- Experience working with the general public and handling sensitive situations.
- Strong IT and administration skills.
- Previous medical or healthcare receptionist experience is desirable.
Desirable
- Flexibility to work additional or alternative hours as needed.
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