Field Service Specialist
4 weeks ago
Job Title: Field Service Specialist
Job Description:
Responsibilities:
- Provide high-quality field-based technical expertise to customers within the UK.
- Carry out repairs, on-site commissioning, service, and calibration of customer's inline inspection equipment.
- Handle on-site customer queries in a fair and courteous manner.
- Be prepared to adapt to all types of environments and comply with local client's health and safety regulations.
- Complete all necessary paperwork accurately and on a timely basis.
- Cooperate by working overtime as and when required.
- Participate in the on-call standby rota system as required.
- Be prepared to learn a diverse set of products and continually improve your product knowledge.
- Provide technical support via phone and email where required.
Qualifications:
Essential:
- Good technical electrical/electronics skills - minimum HNC or similar qualification in electromechanical/electrical engineering.
- Experience in a field service role and familiar with all aspects of customer service.
- PLC programming and knowledge of PC hardware an advantage.
- Good PC literacy.
- Good methodical approach to problem solving.
- Full current UK driving licence.
- Good customer service skills.
- Flexibility to work overtime including weekends as required.
- A role model of Loma's behaviours.
Loma Systems:
Loma Systems is a premium worldwide manufacturer of inspection equipment used to identify contaminants and product defects in the food and pharmaceutical industries.
We pride ourselves in delivering on our commitments, providing high-quality technical service, and trusted advice to our customers.
Our culture is hands-on, and every individual is encouraged to take the initiative to get things done.
We leverage the 80:20 principle in everything we do, focusing on improving food and pharmaceutical safety with a positive mindset and one-team culture.
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