IT Systems Analyst

3 weeks ago

London, Greater London, United Kingdom The Riverside Group Full time
About the Role

The Riverside Group is seeking an experienced Systems and Performance Analyst to join our team.

As a Systems and Performance Analyst, you will be responsible for providing support for System Projects, either through configuration changes or providing high-level analyses of existing configurations.

You will also develop and maintain relationships with stakeholders, scope and deliver internal training as required, either within a train the trainer exercise or directly.

Additionally, you will support systems' upgrades through preparation and testing, assist in documenting Riverside Housing Processes and Procedures, and maintain user guides for Riverside Housing Systems.

Key responsibilities include:

  • Providing support for System Projects, either through configuration changes or providing high-level analyses of existing configurations
  • Developing and maintaining relationships with stakeholders
  • Scope and deliver internal training as required, either within a train the trainer exercise or directly
  • Support systems' upgrades through preparation and testing
  • Assist in documenting Riverside Housing Processes and Procedures
  • Maintain user guides for Riverside Housing Systems
  • Understanding and addressing relevant actions or trends derived from Business Reports, including internal KPIs and Supplier SLAs
  • Supporting colleagues in performing data audits to ensure Systems and Processes are working as expected
  • Monitor performance to achieve agreed KPIs and objectives

Key qualifications and skills include:

  • Excellent communication skills, both oral and written
  • Experience managing and supporting systems such as Oneserve (or equivalent Task, Scheduling or Field Service Management Applications) following a best practice management framework ideally supported by a qualification (Such as ITIL Foundation)
  • Experience mapping and updating business processes
  • Experience managing, engaging and influencing stakeholders
  • Advanced IT Skills and literacy
  • Demonstrable experience using Microsoft Excel formulae, pivot tables and querying external connections
About The Riverside Group

The Riverside Group is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

  • Competitive pay & generous pension
  • 28 days holidays plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development and technology
  • A wide range of benefits

We are inclusive. At The Riverside Group, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

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