Proactive Business Advocate

2 weeks ago


Gateshead, Gateshead, United Kingdom Kerridge Commercial Systems Full time

Kerridge Commercial Systems is seeking an experienced Customer Success Manager to join its team, responsible for ensuring new Klipboard customers are onboarded effectively and with as little fuss as possible.

The ideal candidate will have 2+ years of customer success experience within a SaaS business, with a proven track record of onboarding customers and providing software product training.

Key responsibilities include implementing and building upon existing customer success processes, guiding and coaching customers with proactive customer success processes, and empathizing with every aspect of the customer experience.

The successful candidate will become a trusted advisor with each assigned client, driving product adoption and ensuring they are using Klipboard to achieve full business value.

We offer a competitive salary of £45,000 - £60,000 per annum, depending on experience, plus benefits including flexible working, team activities, and thorough product and sales training.

Job Requirements:

• 2+ years customer success experience within a SaaS business

• Proactive and self-starter approach

• Strong problem-solving ability and great listening skills

• A firm understanding of customer success processes and objectives

• Excellent English verbal and written communication skills

Benefits:

• Competitive salary: £45,000 - £60,000 per annum

• Flexible working

• Team activities

• Coaching and constant support

• Thorough product and sales training

• The chance to be part of a rapidly scaling business

• Minimum of 28 days of holidays a year

• Pension contributions

About Us:

Kerridge Commercial Systems is a leading provider of integrated business management solutions, dedicated to helping businesses source effectively, stock efficiently, sell profitably, and service competitively.

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.



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