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IT Support Specialist
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We are seeking a highly skilled and customer-focused IT Service Support Analyst to join our team at HC-One. As a key member of our Service Desk, you will play a vital role in providing technical IT support and assistance to our staff across the UK.
Key Responsibilities- Manage a wide range of user issues and requests related to IT services, using ticketing systems to process user requests and issues.
- Provide technical support and assistance to staff, using Microsoft Office 365 application Suite and Microsoft Active Directory services.
- Work collaboratively with the IT Service Desk Lead and other Service Support analysts to resolve incidents and service requests.
- Develop and maintain a high level of technical knowledge and expertise in IT services and support.
- Communicate effectively with staff and other stakeholders, using excellent interpersonal, written and verbal communication skills.
- A Level 3 IT Qualification or equivalent.
- Minimum of 2 years prior experience in a tech support, desktop support, or similar role.
- Experience using ticketing systems and working within an ITIL Framework.
- Proficient in managing Microsoft Office 365 application Suite and Microsoft Active Directory services.
- Excellent problem-solving skills and attention to detail.
HC-One is a leading provider of residential, nursing and specialist dementia care for older people. We are committed to providing the kindest possible care to our residents and are passionate about ensuring that our colleagues can be their true selves.
We offer a range of benefits and services to support our colleagues' physical and psychological well-being, including award-winning learning and development opportunities, 25 days annual leave, and access to a huge variety of discounts and services.