Service Desk Team Leader IT Support Management
3 weeks ago
We are seeking a seasoned Service Desk Manager to lead our IT support team in a fast-paced environment.
The successful candidate will be responsible for managing the service desk team, providing technical expertise, and ensuring exceptional IT support.
Key responsibilities include:
- Managing the service desk team and providing technical support
- Ensuring IT systems are maintained and supported
- Working with the Chief Digital and Information Officer to achieve IT goals
- Providing leadership and technical expertise to the team
- Managing service desk reports and SLAs
The ideal candidate will have 5 years of experience in an IT Helpdesk/IT Service support role, ITIL Framework certification, and strong leadership qualities.
Additionally, the candidate should have experience in problem management, active directory configuration, and PC hardware/software setup/configuration.
A full driving license and ability to drive in the UK are also required.
The salary for this position is £55,000 - £65,000.
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