Automotive Technical Support Specialist
24 hours ago
We are seeking an experienced Automotive Technical Support Specialist to provide expert technical assistance to customers and colleagues of a leading automotive parts supplier.
This is an ideal role for a candidate with a strong understanding of aftermarket parts distributors, independent garages or the parts or service departments of a dealer network. A technical knowledge of automotive parts is essential.
The successful applicant will have some experience working with Microsoft Excel, excellent communication skills and a professional telephone manner. They will also be able to accurately record information and respond to warranty claims.
In this role, you will handle catalogue and technical queries received by telephone, email, letter or in person regarding products and their application. You will also administer and process aftermarket products returned as warranty goods, maintain databases, and liaise with claimants and suppliers.
Maintenance of various logs and preparation of reports for management is also a key responsibility. Additionally, you may attend exhibitions, PR functions and customer events where necessary and be prepared to travel within the UK on business if requested.
An estimated salary for this position is around £28,000-£35,000 per annum, depending on experience.
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