Systems Engineer for High-Frequency Trading
21 hours ago
We are seeking an experienced Technical Support Analyst to join our Hedge Fund team. The ideal candidate will provide exceptional technical assistance to clients using Fin-Tech services and products, with a focus on foreign currency trading software in a fast-paced work environment.
Responsibilities:
- Investigate customer issues and problems within the organization, ensuring timely resolution and escalation when necessary.
- Perform complex investigations, troubleshooting, and problem-solving to identify and resolve technical issues.
- Track issues to completion, reporting status to customers and providing clear communication throughout the process.
- Provide excellent customer service using strong interpersonal and communication skills, identifying opportunities to enhance client relationships.
- Participate in our follow-the-sun support model, collaborating with global teams to ensure seamless issue handoffs and resolutions.
Requirements:
- Minimum 2 years of experience as a Technical Support Analyst, preferably in Capital Markets or Financial Services.
- Strong background in supporting real-time trading systems and FIX protocol, with expertise in CentOS/REHL or other *nix environments.
- Proficiency in scripting/coding languages like Bash or Python, with comfort handling log investigation and configuration file management.
- Foreign exchange experience is highly valued, as is the ability to work independently with minimal direction.
Estimated Salary: $80,000 - $120,000 per year.
What We Offer:
- A dynamic work environment with a talented team of professionals.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A competitive salary range and comprehensive benefits package.
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