Systems Engineer for High-Frequency Trading

21 hours ago


London, Greater London, United Kingdom Hedge Fund Full time
Job Summary:
We are seeking an experienced Technical Support Analyst to join our Hedge Fund team. The ideal candidate will provide exceptional technical assistance to clients using Fin-Tech services and products, with a focus on foreign currency trading software in a fast-paced work environment.

Responsibilities:
  • Investigate customer issues and problems within the organization, ensuring timely resolution and escalation when necessary.
  • Perform complex investigations, troubleshooting, and problem-solving to identify and resolve technical issues.
  • Track issues to completion, reporting status to customers and providing clear communication throughout the process.
  • Provide excellent customer service using strong interpersonal and communication skills, identifying opportunities to enhance client relationships.
  • Participate in our follow-the-sun support model, collaborating with global teams to ensure seamless issue handoffs and resolutions.


Requirements:
  • Minimum 2 years of experience as a Technical Support Analyst, preferably in Capital Markets or Financial Services.
  • Strong background in supporting real-time trading systems and FIX protocol, with expertise in CentOS/REHL or other *nix environments.
  • Proficiency in scripting/coding languages like Bash or Python, with comfort handling log investigation and configuration file management.
  • Foreign exchange experience is highly valued, as is the ability to work independently with minimal direction.

Estimated Salary: $80,000 - $120,000 per year.

What We Offer:
  • A dynamic work environment with a talented team of professionals.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A competitive salary range and comprehensive benefits package.


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