Booking Administrator for HNWI Healthcare Clinic

4 weeks ago


Ascot, Windsor and Maidenhead, United Kingdom Sheila Childs Recruitment Full time
About the Role

This is an exciting opportunity for a highly organized and personable individual to join our team as a Booking Administrator for a HNWI healthcare clinic in Ascot. As a key member of the team, you will be responsible for providing exceptional customer service to our clients, ensuring that their experience from consultation to treatment is seamless and of the highest standard.

Key Responsibilities
  • Act as the primary point of contact for patients, providing information on consultations, costs, and other relevant details.
  • Respond quickly and efficiently to all incoming booking and enquiries, providing accurate and professional information.
  • Deliver exceptional customer service, ensuring that all patients have a positive experience from beginning to end of their treatment.
  • Liaise between patients, the rest of the team, and consultants to ensure a smooth experience from consultation to treatment.
  • Maintain up-to-date and accurate patient records on CRM, in compliance with clinic policies and data protection laws.
  • Collaborate with the financial and administrative teams to ensure that all patient payment plans and invoices are processed correctly.
  • Ensure patient care and safety by monitoring and confirming consent forms, medical history, and follow-up requirements.
  • Provide compassionate and professional support to patients, addressing any concerns or questions regarding their medical journey.
  • Cover for the Receptionist when required, such as during sick leave or emergencies.
  • Manage internal and external communication, ensuring accurate records and compliance with laws and company policies.
Requirements
  • Excellent verbal and written communication skills.
  • Ability to work well under pressure and meet deadlines.
  • Self-motivated, proactive, and result-oriented.
  • Monday to Friday, 9am - 5.30pm, with benefits including healthcare, pension, and discretionary bonus.


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