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Quality Assurance Specialist

2 months ago

Hull, Kingston upon Hull, United Kingdom Neilson Financial Services Full time
{"Job Title": "Quality Assurance Officer", "Job Description": "Job Summary

We are seeking a highly skilled Quality Assurance Officer to join our team at Neilson Financial Services. As a Quality Assurance Officer, you will play a critical role in ensuring the highest standards of quality in our customer service operations.

Key Responsibilities
  • Conduct regular call evaluations to assess the quality of our customer service interactions
  • Identify and communicate any compliance issues or breaches to management
  • Develop and implement initiatives to improve quality and consistency in our customer service
  • Collaborate with the Quality Assurance Manager to set and achieve quality targets
  • Ensure adherence to all company policies and procedures
Requirements
  • Previous QA experience is an advantage
  • Excellent communication and interpersonal skills
  • Previous call center experience in sales or customer service
  • Knowledge of FCA guidelines and regulations
  • Customer-focused and detail-oriented
What We Offer
  • A competitive salary of \u00a325,000
  • No weekends, 40 hours per week, Monday to Friday, 9am - 6pm
  • A fun and supportive work environment
  • Regular theme days and social events
  • Free fruit, flu vaccinations, and eye test/glasses vouchers
  • Exceptional training and development opportunities
  • Pension and 23 days holiday
  • Good central location, just 5 minutes away from Ashford International Station
"}