Customer Experience Manager

2 months ago

Gillingham, Kent, United Kingdom City Centre Recruitment Full time
{"h1": "Focus Account Specialist", "p": "At City Centre Recruitment, we are seeking a dedicated Focus Account Specialist to join our team in Gillingham, Dorset. As a Focus Account Specialist, you will be responsible for managing a selected list of customers, ensuring their needs are met from initial enquiry through to order fulfilment.

Key Responsibilities:

* Customer Experience Management: Take full ownership of the customer journey for a designated list of Focus account customers, ensuring a seamless and positive experience.
* Enquiry Response: Provide prompt, comprehensive responses to all incoming customer enquiries.
* Order Monitoring: Proactively monitor orders, keeping customers informed of their status and addressing any issues that arise.
* Process Improvement: Identify opportunities to enhance the customer experience and implement improvements where possible.
* Collaboration: Work closely with other team members to ensure customer satisfaction and support the overall team objectives.

Requirements:

* Educational Background: 5 GCSE's, minimum A-C grade in English & Mathematics, or local equivalent.
* Communication Skills: Fluent in English with professional written and verbal communication skills.
* Customer-Centric Mindset: Experience in a fast-paced, customer-facing environment, with a strong focus on customer satisfaction.
* Time Management & Organization: Able to manage competing tasks and priorities effectively.
* IT Proficiency: Comfortable working with multiple IT/ERP systems.
* Attention to Detail: Strong administrative skills with a high degree of accuracy.
* Accountability: Hardworking with high levels of personal accountability.
* Problem-Solving: Able to use initiative and independent thinking skills to solve problems.
* Flexibility: Adaptable approach to work, with the ability to handle change effectively.
* Team Player: Strong team player with a genuine desire to support other team members

If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.

At City Centre Recruitment, we are committed to providing outstanding service to our customers. We are an equal opportunities employer and welcome applications from all qualified candidates.

Please submit your CV and cover letter to us for consideration.

We look forward to hearing from you

Best regards, City Centre Recruitment

INDYV"}

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