Automotive Service Excellence Manager

2 days ago


Northampton, Northamptonshire, United Kingdom Euro London Appointments Full time

As a seasoned customer service professional, you will lead a team of experts to deliver exceptional experiences in the Norwegian and UK markets. A leading automotive company is seeking a talented leader who can foster high standards of service and productivity.

Key Responsibilities
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Analyse customer feedback, call trends, and performance data to identify areas for process improvements.
  • Serve as a subject matter expert for complex customer issues and provide actionable recommendations.
  • Maintain service levels, ensuring that all operational goals and SLAs are met or exceeded.
  • Collaborate with internal teams to ensure smooth operations and implement system enhancements.

The estimated salary for this position is £52,500 per annum, depending on experience.



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