Claims Fulfilment Specialist, Laka – London

1 month ago


London, Greater London, United Kingdom UK Tb Full time
About the Role

We're seeking a skilled Fulfilment Specialist to join our team at Laka Trade. As a key member of our collective, you'll play a crucial role in ensuring the smooth processing and fulfilment of claims for our members.

Your expertise in claims fulfilment, procurement, and customer communication will be essential in delivering an exceptional experience for our customers. You'll work closely with our team to resolve claims efficiently, manage expectations, and address any queries or concerns.

As a Fulfilment Specialist, you'll be responsible for:

  • Procuring bicycles and parts or generating e-vouchers to fulfil claims accurately and efficiently
  • Communicating with customers to provide updates on the fulfilment process and address any queries or concerns
  • Maintaining a customer-centric approach to ensure a positive experience throughout the claims fulfilment journey
  • Managing the quoting and invoicing process for replaced items belonging to Laka Ltd
  • Facilitating the seamless and timely collection of damaged bicycles and parts

Requirements

  • Strong empathy for cyclists and a good understanding of technical terms in cycling
  • Excellent English verbal and written communication skills
  • Ability to learn new tools and systems, such as Google Suite and in-house applications
  • Comfortable working in a remote-first environment with occasional office presence

What We Offer

  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing company
  • Professional development and growth opportunities
  • Flexible working arrangements and remote work options

How to Apply

If you're a motivated and customer-focused individual with a passion for cycling, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you


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