Contract Operations Specialist Lead
3 weeks ago
Job Title: Contract Operations Specialist
About the RoleWe're seeking a skilled Contract Operations Specialist to join our team at Hootsuite Inc. in Vancouver, Canada.
Job Summary:
- Support Sales and Renewals teams in the quote-to-cash process, assisting in issue resolution and collaboration across various business functions.
- Partner with the Sales and Renewals teams to capture the contractual and legal requirements for customer contracts.
- Assist in monitoring a working queue to assist the team in resolving requests for assistance from sales on a daily basis and is meeting the service level agreement.
- Review contracts pre / post-sale to ensure compliance with operational procedures / financial audit requirements, providing assistance in resolving any contractual issues found.
- Support the day-to-day use and data integrity of CRM (Salesforce preferred), including account set-up and hierarchies, opportunity creation, quoting and closing out of opportunities, and auditing data to ensure accurate booking and forecasting of revenue.
What You'll Need
- 3-5 years of work experience or an equivalent combination of education and experience, including direct experience in a Sales Operations role, including experience using Salesforce and Salesforce CPQ for managing software contracts, renewals, invoicing, and revenue recognition policies.
- Knowledge and understanding of internal departments (Legal, Finance, Partner Operations, Product Marketing, etc.).
- Understanding of software sales processes, including CPQ, from quote-to-cash and some experience in working within CRM and Financial systems.
- Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
- Customer Obsessed: Focus relentlessly on helping our customers succeed.
- Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity.
- Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders.
- Neighbours & Allies: Give back to our communities and be an ally.
Salary Range: $80,000 - $110,000 per year
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