Second-Line Technical Support

2 weeks ago


Tunbridge Wells, Kent, United Kingdom Planet Recruitment Full time

About the Job:

We are seeking an experienced IT Support Analyst to join our team at a prestigious independent school in Kent.

The successful candidate will be responsible for providing technical support across the school's IT systems, working closely with colleagues to ensure that service levels are maintained and technical issues are resolved quickly and efficiently.

Key Responsibilities:

  1. Assist with second-line support when required, addressing urgent issues promptly and efficiently.
  2. Provide on-site and remote support to users, helping them resolve both simple and advanced technical issues related to IT systems, devices, and applications.
  3. Identify and resolve recurring IT issues by implementing long-term solutions and root fixes, reducing repeat incidents.
  4. Ensure that service levels are maintained by responding to and resolving issues in line with established helpdesk procedures and priorities.
  5. Conduct user training sessions when necessary to help users become more self-sufficient in resolving basic IT issues.
  6. Maintain the department's asset inventory, ensuring all IT equipment is logged, tracked, and maintained in accordance with the Trust's asset management policies.

Job Details:

A competitive salary of £32,000 - £37,000 per annum, depending on experience, and opportunities for professional growth and development in a dynamic and supportive environment.



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