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Customer Escalations Specialist

1 month ago

London, Greater London, United Kingdom Utility Warehouse Full time

About the Role

We are seeking a highly skilled Customer Escalations Specialist to join our team at Utility Warehouse. As a key member of our Customer Service team, you will be responsible for resolving customer complaints in a timely and professional manner.

Key Responsibilities

  • Provide exceptional customer service and resolve customer complaints in a fair and timely manner.
  • Work closely with customers to understand their concerns and provide solutions that meet their needs.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Meet or exceed performance targets and key performance indicators (KPIs).

Requirements

  • Experience in a customer-facing role, preferably in a utility or energy company.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think critically.
  • Basic knowledge of Google Drive, Docs, and Sheets.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing learning and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading utility company and make a real difference to our customers' lives.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.