Store Manager Position

1 month ago

Belfast, United Kingdom Winemark Full time

Store Manager Job Description


We are seeking an experienced and motivated Store Manager to lead our Gilnahirk store team.



Job Details

  • Job Title: Store Manager-Gilnahirk
  • Contract Type: Full-Time Permanent
  • Reports to: Regional Sales Manager


Key Responsibilities

The successful candidate will be responsible for:



  • CUSTOMER RELATIONS / SELLING SKILLS – Promote a professional and quality level of customer service; assess and satisfy customers needs and queries/problems; identify and maximize selling opportunities; ensure staff give the required level of customer service; actively achieve Company KPIs
  • COMMERCIAL AND BUSINESS ACUMEN – Proactively seek opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products
  • LEADERSHIP / TAKING RESPONSIBILITY – Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary
  • LEGISLATION – Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards)
  • ORGANISATION AND PLANNING – Plans, prioritises and organises work to optimise the use of resources and meet deadlines; schedules events/tasks and delegates effectively to staff; plans and introduces contingencies as required
  • M Maximises Resources – Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs
  • QUALITY EMPHASIS – Committed to setting and maintaining high store and personal standards, with excellent merchandising skills
  • MOTIVATING OTHERS – Encourages team effort, builds cohesion and maintains motivation
  • STAFF TRAINING AND DEVELOPMENT – Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals
  • EFFECTIVE ADMINISTRATION – Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organised approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store
  • PROBLEM SOLVING – Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions/evaluates alternatives; takes action to resolve problems in accordance with company needs

    Qualifications and Skills


    • Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above)
    • Must be committed to successfully completing WSET Level 3 Award in Wines and Spirits
    • Minimum of 1 year experience in a customer focused environment
    • Excellent standard of dress and appearance
    • Communication skills – A proven ability to communicate effectively and professionally at all levels, both internally and externally; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal, and listening skills
    • CUSTOMER FOCUSED - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service
    • Personal drive and a pleasant, positive, and enthusiastic, 'can-do' attitude, demonstrating an appropriate level of motivation
    • A good team player with the ability to lead and work in a team environment
    • A valid driving license plus access to a car


    Main Points of Contact


    • Customers
    • Sales Advisors/Regional Sales Developer/Regional Sales Manager/General Manager
    • Marketing/Payroll/Stock/Cash Departments
    • Distribution/Maintenance Personnel


    Other Relevant Information


    • Must be age 18 or over
    • Flexible approach to the needs of the business essential – must be able to work: A full shift on a Friday and Saturday, one of which must be to close of business A minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance

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