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Deputy Manager

2 months ago

High Wycombe, Buckinghamshire, United Kingdom Merlin's Cave Full time

About Merlin's Cave

Merlin's Cave is a renowned hospitality establishment seeking a skilled Deputy Manager to lead our team in delivering exceptional customer experiences. Our stunning village pub offers a unique blend of community-oriented culture and a beautiful beer garden, making it an ideal setting for individuals to grow their knowledge of our fresh, classic British menu.

Key Responsibilities

  • Lead and manage a high-performing team to ensure seamless service delivery and exceptional customer satisfaction.
  • Develop and implement effective strategies to drive sales growth, improve operational efficiency, and enhance the overall guest experience.
  • Collaborate with the management team to create and execute business plans, ensuring alignment with company objectives.
  • Provide coaching and training to team members to enhance their skills and knowledge, promoting career development and growth within the company.
  • Monitor and control costs, ensuring profitability and maintaining a high level of customer satisfaction.

Requirements

  • Proven experience in a similar role, with a strong track record of leadership and team management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
  • Strong business acumen, with the ability to analyze data, identify trends, and make informed decisions.
  • Passion for delivering exceptional customer service and a commitment to ongoing learning and development.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to support career growth and progression.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • The opportunity to work with a leading hospitality brand, with a reputation for excellence and innovation.