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Retail Store Manager

2 months ago


Hereford, Herefordshire, United Kingdom Frasers Group Full time

Job Overview

We are seeking a highly motivated and experienced Retail Store Manager to join our team at Jack Wills. As a key member of our management team, you will be responsible for the overall performance of your store, including sales, payroll, and stock loss.

Key Responsibilities

  • Manage store operations and ensure delivery to expectation on all KPI's
  • Train and coach the team to best practice and provide evidence of best practice through area/regional visits
  • Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively
  • Understand business and customer expectation and motivate the team to deliver an excellent customer experience
  • Understand product features and benefits and train your team to maximise sales opportunity
  • Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
  • Identify internal talent, use development opportunities and performance management processes to drive and reward exceptional performance
  • Be self-driven in own personal development and take on developmental feedback constructively
  • Plan for development and create a clear team succession plan to encourage next generation and support business growth
  • Understand and promote the Frasers Group core values and coach the team to engage with these values
  • Engage with your team to feedback new ideas and contribute to the wider business
  • Inspire the team and act as a role model. Take a 'hands-on' approach to management and running of the store

Requirements

  • Minimum of 3 years retail management experience
  • Ability to positively impact results in sales, payroll and stock loss
  • Proven record of developing a Management team and talented individuals
  • Must be able to work well under pressure and to strict deadlines
  • Committed to achieving the highest store standards and customer service experiences
  • Strong commercial awareness and able to analyse company and store reports
  • A 'hands-on' approach to getting things done