Technical Account Manager

20 hours ago


Tonbridge, Kent, United Kingdom Brook Street UK Full time

Job Role:

We are looking for a Digital Product Support Specialist to join our team at Brook Street UK. As a key member of our support team, you will provide exceptional customer service and technical guidance to our clients.

The ideal candidate will have a strong technical background, excellent communication skills, and the ability to problem-solve and identify new solutions tailored to customers' needs.

Responsibilities:

  • Providing comprehensive support for customers regarding their digital products
  • Assisting clients with resolving issues or concerns
  • Implementing digital products
  • Creating how-to guides and videos
  • Courtesy calls to customers to ensure all is running well
  • Reporting on product performance
  • Preparing quotes

What We Offer:

  • Salary: £28,000 - £30,000 per annum
  • 21 days holiday + 4 well-being days + 8 bank holidays
  • Free parking
  • Quarterly staff events with reward schemes


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