Technical Account Manager
20 hours ago
Job Role:
We are looking for a Digital Product Support Specialist to join our team at Brook Street UK. As a key member of our support team, you will provide exceptional customer service and technical guidance to our clients.
The ideal candidate will have a strong technical background, excellent communication skills, and the ability to problem-solve and identify new solutions tailored to customers' needs.
Responsibilities:
- Providing comprehensive support for customers regarding their digital products
- Assisting clients with resolving issues or concerns
- Implementing digital products
- Creating how-to guides and videos
- Courtesy calls to customers to ensure all is running well
- Reporting on product performance
- Preparing quotes
What We Offer:
- Salary: £28,000 - £30,000 per annum
- 21 days holiday + 4 well-being days + 8 bank holidays
- Free parking
- Quarterly staff events with reward schemes
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