Service Manager

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Role Overview

We are seeking an experienced Service Manager to lead our busy service department at BMW & MINI Grimsby. As a key member of our team, you will be responsible for ensuring customer satisfaction and profitability are maximised.

Key Responsibilities

  • Lead and manage a team of automotive professionals, ensuring the dealership is adequately resourced.
  • Drive a high-performance culture, ensuring performance is rewarded and underperformance is managed.
  • Oversee the service division, managing resource levels and productivity.
  • Accurately produce dealership reporting, in line with group reporting frameworks.
  • Support the dealership to consistently achieve high levels of customer satisfaction.
  • Ensure dealership activities are conducted in line with Marshall Motor Group, manufacturer, and regulatory requirements.

Requirements

  • Previous service leadership experience is essential.
  • Strong leadership skills with the ability to lead and motivate a large and diverse team.
  • A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders.
  • Strong analytical and problem-solving skills, with the ability to foresee potential barriers.

About Marshall Motor Group

Marshall Motor Group is one of the UK's largest car dealer groups, representing 24 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer huge opportunities for career growth and development.


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