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Aftersales Support Specialist
2 months ago
We are seeking a highly motivated and organized individual to join our team as an Aftersales Administrator. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.
Key Responsibilities- Facilitate effective communication with clients, end-users, and partners to achieve business goals.
- Provide first point of contact for post-sales customer service calls, product enquiries, and support.
- Manage email inboxes and process enquiries in a timely and efficient manner.
- Administer service agent contracts, invoices, and stock management.
- Order parts and manage van stock levels.
- Raise service jobs and track status.
- Stay up-to-date with product information and specifications.
- Work with in-house systems and ensure accuracy and up-to-date information.
- Provide service administration and registration of boiler warranties.
- Handle customer complaints and assist with customer communications.
- Perform administration and filing duties.
- Demonstrable knowledge of interacting with end-users in a post-sales support environment.
- Natural forward planner with excellent organizational skills.
- Ability to work under pressure and think clearly.
- Excellent IT skills, including Excel, Word, Outlook, and SOP systems.
- Excellent interpersonal and client-relations skills.
- Dynamic and proactive nature with a strong client-focused mindset.
- Accurate data entry skills and attention to detail.
Macildowie Recruitment and Retention is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers.
