Luxury Food and Beverage Specialist

1 week ago


London, Greater London, United Kingdom The Peninsula London Full time

The Peninsula London is seeking a Luxury Food and Beverage Specialist to join our team as a Complaint Coordinator. As a key member of our service team, you will play a vital role in delivering exceptional guest experiences and maintaining the highest standards of service excellence.

Job Description
  • Perform pre-service and post-service procedures to ensure seamless operations and efficient service delivery.
  • Handle guest inquiries, complaints, and special requests promptly and professionally, escalating issues as necessary to ensure timely resolution.
  • Utilize our POS system and hotel applications to process payments, manage inventory, and maintain accurate records.
Required Skills and Qualifications
  • A minimum of 1-2 years' experience in a similar role within a luxury environment, with a proven track record of providing exceptional customer service.
  • Strong knowledge of food and beverage principles, including menu items, ingredients, and preparation methods.
  • Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities efficiently.
Benefits

We offer a comprehensive benefits package, including a competitive salary range of £45,000 - £55,000 per annum, dependent on experience, along with additional perks and incentives.



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