Customer Service Representative
4 weeks ago
About the Role
We are seeking a dedicated and passionate individual to join our team as a Customer Service Representative in Launceston Superstore. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a positive shopping experience for our customers.
Key Responsibilities
- Provide outstanding customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues to maintain a clean and organized store environment, ensuring high standards of presentation and customer safety.
- Process transactions accurately and efficiently, handling customer payments and operating the till system.
- Participate in visual merchandising and stock management activities, maintaining a high level of product knowledge and ensuring stock levels are maintained.
- Contribute to the achievement of sales targets and customer satisfaction goals, identifying opportunities to improve customer engagement and loyalty.
Requirements
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently.
- Basic numeracy and literacy skills, with the ability to operate a cash handling system and process transactions accurately.
- Flexibility to work a variety of shifts, including evenings and weekends, as required.
What We Offer
- A competitive hourly rate, with opportunities for pay progression and bonuses.
- A comprehensive training program, including on-the-job training and ongoing development opportunities.
- A supportive and inclusive work environment, with opportunities to work with a diverse team and contribute to community initiatives.
- A range of employee benefits, including discounts on Tesco products and services, and access to our colleague networks and wellbeing services.
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