Compliance Officer

1 week ago

London, Greater London, United Kingdom Refresh Mortgage Network Limited Full time
{"title":"Mortgage Network Compliance Role","subtitle":"Supervise Mortgage Advisers","content":"

We are seeking a Mortgage Network Compliance Supervisor to join our growing team in the UK. The role will involve overseeing and maintaining competence with regulatory requirements governing mortgage lending activities.

","key-responsibilities":"Key Responsibilities","responsibilities":"

  • Support an adviser to achieve Competent Adviser Status
  • Support the advisers to maintain Competent Adviser Status
  • Training and Education - get involved with the Induction training of both mortgage & equity release advisers
  • Increase awareness & compliance regulations of Equity Release
  • Quality Assurance and Monitoring - complete business standards reviews and observations
  • Complete reviews of mortgage, insurance and equity release cases, provide feedback on risks, shortfalls or potential fraud for adviser action
  • Undertake 121 meetings ensuring all KPIs are being met by the adviser
  • Deal with adviser queries by phone/email
  • Monitor AR CPD records and provide feedback
  • Review sales promotions and documentation and provide feedback/guidance as required
  • Point of contact for customer complaints
  • Identify potential process/systems/documents improvements
","ideal-candidate":"Our Ideal Candidate","candidate-requirements":"

  • Knowledge of FCA regulatory requirements
  • Experience of supervising a team of mortgage advisers
  • Knowledge and experience of mortgage/protection/equity release file reviewing process and requirements
  • CeMAP (essential)
  • CeRER (desirable)
  • Coaching and mentoring skills
  • Able to handle difficult conversations
  • Experience of handling customer complaints
  • Planning and organisation skills
  • Coaching and monitoring skills
","company":"Refresh Mortgage Network Limited","lang_code":"en"}

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