Healthcare Administrator
2 weeks ago
About the Role
We are seeking a skilled and motivated individual to join our team as an Administrator to support the Staffordshire and Stoke on Trent NHS Talking Therapies Service based at the Hope Centre in Hanley.
As a key member of our administrative team, you will provide an efficient and seamless service to both internal and external customers, working flexibly across the Portfolio while holding a primary assignment.
You will be responsible for dealing with enquiries, which may at times be of a distressing nature and require sensitive handling, and take and process a high volume of self-referrals over the telephone.
Duties and Responsibilities
- Take and process self-referrals over the telephone
- Contact service users to arrange assessment and treatment appointments on behalf of the Therapists
- Respond to service users and referrers
- Support the clinical lead in monitoring and reporting on caseload activity
- Support the clinical lead by producing reports/documents from different software applications
- Plan and prioritise work ensuring targets are achieved and monitored
- Initiate and respond to correspondence/e mail
- Obtain, organise and monitor supplies in line with Trust policy
- Arrange and prepare for meetings, including minute taking
- Preparation/completion of routine documents, including letters, reports, presentations and forms purchase order requisitions, photocopying, filing
Person Specification
- Good Basic Education to Include English Language
- Experience of working in a busy office environment
- NVQ3, ECDL, RSAII (Desirable)
Working for Us
We are committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would welcome applications from all under-represented groups.
We pride ourselves on ensuring our team has their wellbeing put first and provide a range of wellness opportunities including flexible working.
We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 and would welcome applications from individuals who share our passion for sustainability.
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