Senior Claims Handler

1 month ago

Leeds, Leeds, United Kingdom Avencia Consulting Services Full time
About Us

Avencia Consulting Services is a leading provider of insurance solutions, partnering with top insurers to deliver exceptional claims services. We're seeking a highly skilled Senior Claims Handler to join our team in Leeds.

The Opportunity

Our claims department is dedicated to providing a proactive, efficient, and cost-effective service to our brokers and clients. We strive to maintain our integrity while being flexible in the management of claims. The claims team works closely with underwriting teams to facilitate close communication and exchange of ideas, ensuring a seamless product and customer service delivery to our clients.

We're looking for a Senior Claims Handler to join our Complex Claims Team in Leeds, providing an excellent claims service to our clients/brokers.

Key Responsibilities
  1. Take full responsibility and accountability for your workload of claims covering varied classes of business, with a focus on Professional Indemnity, Employers Liability, Public Liability, and Care.
  2. Prioritize work, manage time effectively, and meet deadlines to see claims through to final settlement in a proactive manner.
  3. Have a detailed knowledge of policy wordings and their application for Professional Indemnity, Employers' Liability, Public Liability, and Management Liability claims across all classes of business, as well as a working knowledge of all UK Retail wordings.
  4. Ensure good and regular lines of communication exist with key brokers and maintain strong relationships.
  5. Contribute to team projects as required by the Complex Claims Team Leader and the Head of Insurance Claims.
Requirements
  • Have either a claims background or legal background/experience.
  • Experience in care claims, professional indemnity, social welfare would be desirable.
  • Good Microsoft Office skills, including Word, Excel, Access, and Outlook, and the ability to become fully competent with our in-house systems.
  • Studying towards or having a real desire to study towards CII qualifications (Markel funded).
  • Excellent written and oral communication skills.
  • Excellent organisation skills.

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