Tactical Rostering Manager

1 month ago


Walsall, Walsall, United Kingdom RAC Full time

RAC is seeking a Tactical Rostering Manager to join their team based in Bescot Office, Walsall. As a key member of the Forecasting and Planning function, you will be responsible for the day-to-day management of the Tactical Rostering Team.

Key Responsibilities:

  • Delivery of monthly rosters, ensuring compliance with budgets, constraints, and published timelines.
  • Efficient use of levers to flex hours, balancing service and costs.
  • Ongoing review of hours deployment to minimize wastage and optimize downtime management.
  • Identification of trends and root causes of resourcing gaps and opportunities.
  • Clear communication and coordination with stakeholders across the business.

Requirements:

  • Understanding and experience of RAC Operations.
  • Strong knowledge of key processes, systems, and data relating to Operations.
  • Experience of successfully leading a daily, operational function.
  • Ability to challenge and influence at all levels to improve and enhance resourcing practices.
  • Excellent interpersonal skills, particularly an ability to communicate internally and externally with all levels.

About the Role:

This is a Full-Time, permanent position, with Hybrid working 2 days in office and 3 days remote. The successful candidate will be responsible for optimizing the workforce, identifying and implementing innovative solutions to improve operational effectiveness.

What You'll Get:

  • Competitive salary.
  • Eligibility to join our bonus scheme.
  • Option to join RAC's Group Personal Pension scheme.
  • 2 x Basic Salary Core Employer funded Life Assurance cover.
  • Family leave support.
  • Confidential personal support service.
  • Car salary sacrifice scheme.
  • FREE RAC Ultimate Complete Breakdown Service.
  • Access to Orange Savings.
  • FREE onsite parking.

Join RAC as a Tactical Rostering Manager and contribute to delivering exceptional service to our customers and achieving operational excellence.



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