Tactical Rostering Manager
1 month ago
RAC is seeking a Tactical Rostering Manager to join their team based in Bescot Office, Walsall. As a key member of the Forecasting and Planning function, you will be responsible for the day-to-day management of the Tactical Rostering Team.
Key Responsibilities:
- Delivery of monthly rosters, ensuring compliance with budgets, constraints, and published timelines.
- Efficient use of levers to flex hours, balancing service and costs.
- Ongoing review of hours deployment to minimize wastage and optimize downtime management.
- Identification of trends and root causes of resourcing gaps and opportunities.
- Clear communication and coordination with stakeholders across the business.
Requirements:
- Understanding and experience of RAC Operations.
- Strong knowledge of key processes, systems, and data relating to Operations.
- Experience of successfully leading a daily, operational function.
- Ability to challenge and influence at all levels to improve and enhance resourcing practices.
- Excellent interpersonal skills, particularly an ability to communicate internally and externally with all levels.
About the Role:
This is a Full-Time, permanent position, with Hybrid working 2 days in office and 3 days remote. The successful candidate will be responsible for optimizing the workforce, identifying and implementing innovative solutions to improve operational effectiveness.
What You'll Get:
- Competitive salary.
- Eligibility to join our bonus scheme.
- Option to join RAC's Group Personal Pension scheme.
- 2 x Basic Salary Core Employer funded Life Assurance cover.
- Family leave support.
- Confidential personal support service.
- Car salary sacrifice scheme.
- FREE RAC Ultimate Complete Breakdown Service.
- Access to Orange Savings.
- FREE onsite parking.
Join RAC as a Tactical Rostering Manager and contribute to delivering exceptional service to our customers and achieving operational excellence.
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