Senior System Integration Specialist

2 months ago

Richmond, Greater London, United Kingdom Sabre Full time

About Sabre

Sabre is a leading technology company that powers the global travel industry. By leveraging next-generation technology, we create innovative solutions that drive business growth and solve complex challenges in travel.

Our Mission

We shape the future of travel by offering cutting-edge advancements that pave the way for a more connected and seamless ecosystem. We power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Our Team

We are a team of experts who connect people with moments that matter. We are passionate about delivering exceptional results and making a lasting impact in the travel industry.

About the Role

We are seeking a highly skilled System Integration Consultant to join our team. As a key member of our team, you will be responsible for the technical and operational workstream in conversion projects. You will work closely with our customers to ensure successful integration and configuration of all required interfaces.

Key Responsibilities

  • Support conversion projects in Europe and Africa.
  • Support scoping studies and scope revalidations.
  • Ensure successful integration and configuration of all required interfaces.
  • Work closely with technology partners to ensure successful implementation and integration of their respective products.
  • Adopt all standards and processes specified in the playbooks for delivery from configuration to installation and testing and integration of all required products.
  • Plan and conduct customer training.
  • Execute Floorwalking: Provide support to agents during first days after go-live either virtually or onsite until client is running as BAU.
  • Maintain a very close working relationship with customer's Operations & IT counterparts.
  • Seek and obtain information about Customers' technology project portfolio and priorities.
  • Persuade the customer to prioritize and implement projects to adopt Sabre's products first and demonstrate Sabre products/solutions as required to secure new sales/product adoption.
  • Define metrics to measure Sabre's product performance and influence teams within Sabre to ensure that Sabre product performs above parity.
  • Manage customer perception by focusing the customer on the benefits of using and adopting Sabre technology.
  • Manage customer's Sabre product system integration and beta test activity and identify critical path items and key risks to stakeholders.
  • Facilitate customer's escalation path to promote visibility and subsequent resolution of customer's challenges.

Requirements

  • Proven experience in travel industry, including E2E workflow & common operational knowledge.
  • Fluency in Spanish is a must for this role.
  • Strong understanding of at least one GDS.
  • Technical experience in customer facing situations primarily focused on consulting positioning and implementing technical proposals and solutions within the travel industry.
  • In-depth experience of working with Corporate and Leisure travel agencies across the EMEA region.
  • Knowledge of development tools, including APIs and Web Services is a must.
  • Proactive approach to technical problem solving and customer engagements.
  • Ability to analyze, identify and resolve complex problems in daily operations.
  • An innovative thinker with the ability to approach situations from a different yet logical perspective.
  • Highly developed communication and presentation skills.
  • Understands the complexity of a fast-paced technology business and works well in a matrix organization.

Additional Information

  • Languages: English and Spanish fluent both written and verbal (additional languages are a Plus).
  • Travel required: 25% of the time.

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