IT Operations Manager for Service Desk Excellence

1 week ago


Westbury, Wiltshire, United Kingdom hireful Full time
Job Overview

We are seeking an experienced IT Operations Manager to oversee the day-to-day operations of our IT Service Desk, ensuring efficient and effective service delivery. As a key member of our IT team, you will drive continuous improvement and implement best practices across your team.

Key Responsibilities:
  • Lead a fast-paced IT Service Desk team in delivering exceptional customer experiences
  • Collaborate with IT Support staff to meet SLA's and drive business goals
  • Implement ITIL best practices to improve process efficiency and effectiveness
Requirements:

You will have previous experience managing a busy team of service desk or IT Support individuals, ensuring timely and efficient service delivery. You must be a hands-on team player who is happy to step in and support on the service desk when needed. Experience driving continuous improvements across a service desk is highly desirable.

What We Offer:

A competitive salary of £42,500, plus great benefits, including a base salary that reflects your skills and experience.



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