Customer Service Representative for a Cruelty-Free Beauty Brand
5 days ago
The Body Shop is a pioneering cruelty-free beauty brand with over 40 years of history. Our commitment to generating positive economic, social and environmental impact drives our business forward.
Company OverviewWe're an ethical beauty brand that's passionate about making a difference in the world. Our products are packed with natural ingredients sourced through Community Trade programmes, helping communities build a better life.
Role SummaryYou will be part of our dedicated team of consultants, offering advice to customers and providing an inspirational insight into The Body Shop products and philosophy. As a key member of the team, you will learn and understand our products, supporting the store management team in driving sales and profit within the store.
Key Responsibilities- Learn and understand our wide range of vegetarian/vegan products, recommending them to customers based on their needs.
- Support the store management team in achieving sales targets through exceptional customer service.
- Develop strong relationships with customers, providing a personalised shopping experience.
We offer a competitive salary of approximately $42,000 - $60,000 per year, depending on location and experience. You'll also enjoy a 50% discount on regular products and 30% off gifts, as well as opportunities for growth and development within the company.
RequirementsTo succeed in this role, you'll need excellent communication skills, a passion for customer service, and a willingness to learn and adapt to our products and processes. We welcome applications from individuals who share our values and are committed to delivering exceptional customer experiences.
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