Technical Support Expert
2 days ago
We are seeking a highly skilled Technical Support Expert to join our team at Onyx-Conseil. In this role, you will provide 2nd and 3rd line support for our application portfolio, ensuring the smooth operation of our systems and services.
About the RoleAs a Technical Support Expert, you will be responsible for owning application/system documentation and data repository management in SharePoint. You will also work closely with our application architect and project services to ensure that data/information analysis and reporting are considered in the development of new and enhanced systems design.
Key Responsibilities- Provide 2nd and 3rd line support for the application portfolio
- Owning application/system documentation and data repository management in SharePoint
- Work closely with the application architect and project services
- Ensure data/information analysis and reporting are considered in system design
- Manage assets, including hardware and software
- Provide technical support to other teams as required
- Proven experience working in 1st and 2nd line support roles
- Experience with ITIL processes, particularly incident, request, change, and problem management
- Ability to work on own initiative and with minimal supervision
- Technical background in application support and maintenance
The estimated salary for this position is $65,000 - $85,000 per annum, depending on location and experience.
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