Web and Telephony Operations Coordinator

5 days ago


Stockport, Stockport, United Kingdom Sja's West Full time
About the Job Description

The Web and Telephony Operations Coordinator role is a key position within our organisation, and we're looking for someone who can deliver exceptional customer service and support our operations team.

As a member of our team, you'll have the opportunity to develop your skills and experience, and contribute to our mission of saving lives. We're committed to diversity and inclusion, and we welcome applications from talented individuals from all backgrounds.

Salary: £25,000 - £30,000 per annum, depending on experience.

Key Responsibilities

The successful candidate will be responsible for:

  • Delivering excellent customer service via email, web chat, social media, and phone
  • Managing incoming emails, web chats, and social media inquiries
  • Providing telephone answering services for incoming callers
  • Recording bookings and requests accurately on relevant databases

Requirements

To be successful in this role, you'll need:

  • Experience of working in a customer service environment
  • Excellent interpersonal skills and ability to communicate effectively at all levels
  • Ability to use IT office applications at an intermediate level
  • Strong problem-solving skills and attention to detail


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