Care Services Supervisor

4 days ago


Northwood, Greater London, United Kingdom CV-Library Full time

Job Summary: We are seeking an experienced and dedicated Care Services Supervisor to join our team at Trinity Homecare. As a key member of our operations team, you will be responsible for managing and supporting a group of carers to deliver high-quality visiting care services to clients in their own homes.

Main Responsibilities:

  • To develop and implement effective work rotas for the care team, ensuring that all necessary tasks and activities are completed efficiently and effectively.
  • To maintain accurate records of client interactions, including care calls, telephone conversations, and email correspondence.
  • To identify and escalate any complaints or safeguarding concerns to the Registered Manager immediately, and to record all details on People Planner.
  • To provide excellent customer service by responding promptly and politely to client inquiries and concerns.
  • To monitor the quality of care delivered by the team, ensuring that it meets the company's standards and contractual requirements.

Requirements:

  • A minimum of 1 year's experience in care provision at a level reflecting the responsibilities of the post.
  • Good literacy and numeracy skills, with proficiency in Microsoft Office applications.
  • Full driving license and owner driver status.

Salary: £24,500 per annum, depending on experience.

Location: Northwood.


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