Service Excellence Specialist
2 months ago
As a Service Excellence Specialist, you will be responsible for delivering exceptional customer service and resolving queries in a timely manner. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work effectively in a team.
Key Responsibilities:
- Handle customer inquiries and resolve issues efficiently.
- Provide accurate information regarding products and services.
- Work closely with other departments to ensure customer satisfaction.
- Keep records of customer interactions and follow-up tasks.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
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