Support Assistant

14 hours ago

Winchester, Hampshire, United Kingdom Lane Clark & Peacock LLP. Full time
About the Role

We are seeking a highly organized and personable individual to join our central support team as a Support Assistant - Pensions Administration. This role will provide comprehensive administrative support to the Pensions Administration department, working closely with the team to ensure the smooth operation of our services.

Key Responsibilities
  • Provide regular support in the scanning of documentation in line with our departmental paperless policy.
  • Support the department's daily printing needs, taking responsibility for the quality and adhering to internal service level agreements.
  • Support with bulk print and mailout exercises, taking responsibility for the planning and organization as well as the reconciliation with all exercises.
  • Monitor the team's mailbox, including the allocation of work to the workflow system.
  • Monitor our Pension Enquires box, forwarding on the emails to the relevant teams.
  • Assist the Pensions Administration department in the production or amendment of written or visual material to our quality standards using in-house templates and adhering to house-style rules.
  • Update member records on the Pension Administration system and Member Portal.
  • Administer and own ad hoc tasks such as certificate returns, member Identification forms, banking and member satisfaction in accordance with service level agreements.
  • Answer telephones, take messages and pass them to the appropriate team member. May also be required to perform security checks and request or check information by telephone in connection with an individual case.
  • Support ad hoc requests from the client administration teams such as the booking of internal meetings, including the arrangement of invites, room and ordering of lunches. Issue and update of calendar invites and make travel arrangements.
  • Adhere to a clear desk policy and keep all client and filing areas tidy and secure, sharing responsibility of locking the filing cupboards and drawers each evening.
What We Offer
  • Hybrid working (varies by role and department)
  • Professional study support (where applicable)
  • Access to our internal Wellbeing, LGBTQ+, Multicultural and Women's networks
Benefits
  • Life assurance, income protection, enhanced maternity/paternity/adoption and shared parental leave
Health and Wellbeing
  • 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly) with options to buy & sell holiday
  • Private medical insurance
  • Discounted gym memberships, critical illness and dental insurance through our flexible benefits
  • Cycle to work scheme
  • Digital GP services
Wealth and Rewards
  • Discretionary bonus scheme
  • Season ticket loans
Our Commitment to Diversity and Inclusion

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. We are committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application.

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