Customer Service Representative
3 weeks ago
We're Airparks, a leading provider of airport parking services. Our mission is to deliver exceptional customer experiences while making air travel easier for our customers.
We're seeking an experienced Customer Service Representative to join our on-site team at Luton Airport. As the face of Airparks, you'll be responsible for ensuring our customers receive a warm welcome and efficient check-in experience.
Job DescriptionThis is a dynamic role that requires excellent communication skills and the ability to think on your feet. Your duties will include:
- Welcome customers as they arrive, providing a friendly and efficient check-in experience
- Direct customers to available parking spaces and oversee their transfer to the airport terminal
- Move cars from the customer arrivals area to secure parking areas and return them ready for collection
To be successful in this role, you'll need:
- A full clean UK driving license with at least one year's driving experience
- Proven customer service experience
- Experience in a driving capacity or operation is desirable
- Ability to work flexible hours, including weekends and evenings
- Own transport due to the remote location
We offer a competitive hourly rate of £12.60, paid breaks, and a range of benefits, including flexible working hours, free uniform, and access to our Employee Assistance Programme.
In addition, we're proud to be a Living Wage Foundation employer, demonstrating our commitment to fair pay and employee welfare.
What We OfferAs a valued member of our team, you'll enjoy a range of benefits, including:
- Flexible working hours with shift work between 6-12 hours
- Free uniform and personal protective equipment
- Paid breaks and meal times
- Annual profit share bonus scheme
- Employee Assistance Programme
- Pension plan
- Leave package
- Training and development opportunities
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