Experienced Casino Dealer
2 weeks ago
Metropolitan Gaming is seeking an experienced casino dealer to join our team. As a dealer, you will be responsible for hosting live gaming tables and ensuring a unique and exceptional experience for our guests.
Main Functions of the Job:
- Provide exceptional customer service to all guests and visitors.
- Host live gaming tables and maintain control of the game.
- Deal cards, spin the wheel, and calculate and pay winning bets.
- Answer questions and provide guidance on the rules of the game.
- Comply with all relevant legislation and regulations, including Safer Gaming and Anti-Money Laundering requirements.
Main Duties:
- Maintain a positive and upbeat attitude at all times.
- Acknowledge players when they arrive at the tables.
- Remain patient and polite with customers, even in times of disagreement and dispute.
- Advise customers on the MetCard loyalty programme and encourage its use.
- Deal all games in accordance with procedures and guidelines.
- Conduct game commentary in a clear and audible manner.
- Inform a manager if a customer displays behaviours associated with a problem gambler.
- Maintain awareness of customer body language and report any suspicions to a supervisor.
- Work to continually improve technical skills and efficiency of games.
- Complete all mandatory training and attend meetings and training workshops as required.
- Assist other dealers with informal coaching and report any concerns regarding game security.
- Regularly check gaming equipment and report any issues.
- Uphold the company's commitment to the protection of young and vulnerable people.
Benefits:
- Competitive salary and service charge.
- 50% off food and beverages in all UK venues.
- Extensive rewards platform with discounts on travel, retail, hospitality, and more.
- Company sick pay, pension, and life assurance.
- Refer a friend incentives and financial advice services.
- Employee health and wellbeing services, virtual GP services, and season ticket loans.
- Employee assistance programme with 24/7 advice and counselling.
Please note that you must be aged 18 or above and have the right to work in the UK.
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