Technical Field Specialist

2 weeks ago


Cheltenham, United Kingdom Omega Resource Group Full time

About the Role: We are seeking a skilled Technical Field Specialist to join our team, specializing in the installation, maintenance, and repair of specialist packaging and filling equipment. The ideal candidate will be responsible for providing technical support to customers, ensuring that machinery operates efficiently and meets the highest standards of performance.

Key Responsibilities:

  • Installation & Commissioning: Install, set up, and commission specialist packaging and filling equipment at customer sites, ensuring systems function according to specifications.
  • Maintenance & Repairs: Perform routine and preventive maintenance on machinery to minimize downtime, diagnose faults, and carry out timely repairs to keep equipment running smoothly.
  • Technical Support: Provide expert technical support and troubleshooting to customers, both remotely and on-site, to resolve operational issues and improve equipment efficiency.
  • Training: Conduct on-site training for customer staff on the proper operation and maintenance of the equipment.
  • Spare Parts Management: Recommend and manage spare parts inventory for customer equipment, ensuring quick turnaround for repairs and maintenance needs.
  • Customer Relationship Management: Build strong relationships with clients by providing excellent customer service and support, ensuring high levels of satisfaction and repeat business.

Requirements:

  • Experience: Minimum of 3-5 years of experience in servicing and maintaining machinery.
  • Technical Knowledge: Strong understanding of mechanical systems, PLC programming, electrical troubleshooting, hydraulics, and pneumatics. Familiarity with packaging and filling machinery is highly desirable.
  • Problem-Solving Skills: Ability to diagnose and resolve technical issues effectively, with a methodical and hands-on approach.
  • Communication Skills: Excellent verbal and written communication skills to interact with customers and provide clear technical guidance.

Benefits:

  • Competitive Salary: £60,000 - £65,000 per annum (including overtime), depending on experience.
  • Hybrid Car: A low-tax hybrid car is provided for business use.
  • Tools and Equipment: All necessary tools and equipment are provided.
  • Training and Development Opportunities: Regular training and development opportunities are available to support your career growth.


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