Seasonal Operations Support Assistant

2 weeks ago


London, Greater London, United Kingdom HARRIS HILL Full time

**Job Summary:**

We are seeking a Seasonal Operations Support Assistant to join our team at HARRIS HILL. This is a key temporary role that will support the day-to-day operations of our community hub, ensuring a welcoming and inclusive space for local residents.

**About the Role:**

This Seasonal Operations Support Assistant will be responsible for providing exceptional customer service, handling general enquiries, and maintaining the facilities of our community hub. They will work closely with our team to ensure the smooth operation of the hub, supporting our mission to foster inclusive and accessible spaces.

**Key Responsibilities:**

  • Welcome and greet community members with a friendly, positive attitude.
  • Answer telephone calls and respond to queries.
  • Provide excellent customer service and handle general enquiries.
  • Accurately process cash transactions, adhering to cash-handling procedures.
  • Open and close the building, ensuring all facilities management procedures are followed.
  • Act as a key holder and ensure the site is secure.
  • Perform general operational tasks, such as stocking supplies and maintaining facilities.
  • Promote the hub's ethos of inclusivity and community engagement.
  • Demonstrate a positive and professional attitude at all times.

**Requirements:**

  • Strong organisational skills and reliability.
  • Excellent customer service and communication abilities.
  • Basic math skills for cash handling.
  • Experience working in a busy, public-facing environment.
  • Flexibility and a calm approach to multi-tasking under pressure.
  • A welcoming, approachable demeanor and the ability to engage with a diverse range of people.

**Essential Qualifications/Experience:**

  • Valid First Aid Certificate.
  • Fire Marshall training.
  • Previous experience in a customer-facing role.
  • Legal right to work in the UK.
  • Willingness to undergo a DBS check.

**Additional Information:**

  • Full training will be provided.
  • The role requires flexibility to work varied hours over the seasonal period.
  • Commitment to Equality and Diversity is essential.

**Salary:** £14 per hour, estimated annual salary: £28,800 - £29,600 (depending on full-time or part-time employment)



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