Service Advisor

2 weeks ago

Bristol, Bristol, United Kingdom Pertemps Full time

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Pertemps. As a key member of our workshop team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care and attention.

Main Responsibilities:
  • Customer Service: Serve as the primary point of contact for customers, handling service requests and repair requirements with professionalism and efficiency.
  • Workshop Liaison: Coordinate with the workshop team to monitor the status of repairs and ensure timely progress through the service system.
  • Job and Invoice Management: Manage computer-based jobs, purchasing, and invoicing processes to protect both the customer's and the company's financial interests.
  • Fault and Repair Communication: Inform customers of any faults or repair needs identified, providing them with clear, accurate solutions and cost estimates.
  • Record Maintenance: Maintain accurate customer records, including vehicle details and service histories, for efficient follow-up and future service needs.
  • Aftersales Knowledge and Upselling: Stay informed about aftersales products and services, and upsell where appropriate to meet customer needs.
  • Database Management: Ensure the customer database is continuously updated and maintained accurately.

Essential Skills and Requirements:

  • Customer Service Focus: A genuine passion for delivering outstanding customer service and the ability to resolve issues quickly and professionally.
  • Computer Literacy: Strong computer skills, with experience using IT systems and applications relevant to customer and workshop management.
  • Adaptability and Multi-Tasking: Able to manage multiple tasks and adapt swiftly in a fast-paced environment.
  • Effective Communication: Strong communication and influencing skills, with the ability to clearly and concisely explain complex information to customers.
  • Organisational Skills: Capable of scheduling work effectively, balancing customer needs with the capacity of the workshop.
  • Attention to Detail: Ability to prioritise and manage workloads with attention to process adherence and accurate record-keeping.
  • Full UK Driving Licence: Required for this role.

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